PROFILE

 A multi-skilled ICT professional with leadership and excellent hands-on experience in ICT projects and Infrastructure management. Involved in all aspects of ICT: from technical support, configuration of applications, project management, networks & telecoms infrastructure management and ICT Policies implementation.

 

PROFESSIONAL QUALIFICATIONS

·         Apr 2011: Registered PRINCE2® Practitioner

·         Nov 2010: Information Technology Infrastructure Library - ITIL® Expert

o   ITIL Foundation

o   Service Strategy

o   Service Design

o   Service Operation

o   Service Transition

o   Continuous Service Improvement

o   Service Offerings and Agreements

o   Planning Protection and Optimization

o   Release, Control and Validation 

o   Managing across the ITIL® Lifecycle

 

·         Mar 2014: Competency based Interviewing

·         Aug 2010: Customer Relationship Management 

·         Feb 2010: Microsoft Certified IT professional (MCITP)

·         Aug 2008: Certified Information Systems Auditor (CISA)

·         Dec 2006: Database and Actuate programmer

·         Jun 2005: A+ Certification

·         June 2001:Microsoft Office Advanced Skills Course

·         July 2015: Certified Professional Mediator

ACADEMIC QUALIFICATIONS

·         May 2012 to Dec 2014: University of Nairobi

     Master of Business Administration (MBA)

 

·          June 2012 to Nov 2013: Strathmore Business School

 

     Management Development Program

 

·        Aug 2001 – Aug 2006: Egerton University

                                          BSc. Computer Science

·        1996-1999:    Nyeri High School

                                          Kenya Certificate of Secondary Education (KCSE)

 

WORK EXPERIENCE

April 2010 – Present          ICT Service Delivery Specialist, International Livestock Research Institute (ILRI)

 

Feb 2009-Mar 2010             ICT Customer Services Officer, World Agroforestry Centre (ICRAF)

 

Oct 2007-Jan 2009             ICT Helpdesk and Support Technician, ICRAF

 

Oct 2006-Sept 2007            ICT Infrastructure Manager, G7 Systems Limited

 

Oct 2005-Dec 2005             Student Associate, ILRI

                                               

Aug 2005-Sept 2005          Intern, Kenya School of Professional Studies (KSPS)

                              

Jan 2003-May 2003            Instructor trainee, Egerton University

 

OTHER SKILLS & COMPETENCIES

·         70 words-per-minute typing speed

·         Clean Driving licence (Classes B,C,E) 

ACTIVITIES

·         Member, Information systems audit and control association (ISACA) – July 2008 to date

·         Holiday tutor, International service volunteers association (AVSI) – Apr 2003 to Aug 2006

·         Member, Christian life community (CLC) – Aug 2001 to Dec 2006

·         Member, Egerton university computer science students association (Eucossa) – Aug 2001 to Oct 2006

·         Health captain, Nyeri high school – Jan 1999 to Dec 1999

·         Chapel captain, Nyeri high school – Jan 1998 to Dec 1998

 INTERESTS

·         Disseminating ICT knowledge 

·         Community service